We care about your opinion of us and whether we are meeting your needs. As part of our service to you we have developed and documented many policies, including the following:

• Privacy

• Client rights and responsibilities

• Waiting list

• Complaints

• Refusal of service (for clients who are offered service, but refuse it).

If you would like more information about these policies and procedures, please contact us.

Cancellation by Sandybeach Centre
A full refund is made if a course has to be cancelled by Sandybeach Centre.

Fee for Service Courses - Cancellation by the Student

• Refund and/or transfer will only be considered if at least 7 days (five working days) notice is given before course commencement date. In these instances an administrative charge of $20 will apply.
• Notification received by Sandybeach Centre less than 7 days (five working days) of the course commencement date - No refund of fees or transfer of enrolment.
• ACFE funded courses - conditions apply, see below.

ACFE Funded Courses - Cancellation by the Student
Refunds for these courses will be in line with government requirements.

• If a student withdraws, in writing, at any time up until 4 weeks after the scheduled course commencement date, Sandybeach Centre will refund the tuition contribution paid less minimum charge, being $55, and pro rata any other fees and charges paid.
• If a student withdraws, in writing, at any time up until 4 weeks after the scheduled course commencement date, for the purpose of taking up a place at another educational institute, Sandybeach Centre will refund the full tuition fee and any other fees and charges. Evidence of enrolment must be provided.
• If a student withdraws from only part of their enrolment, only the applicable portion of tuition and material fee will be refunded.

Child Care - Cancellation by the Student

• Refunds will only be provided when minimum 2 weeks advance written notice is provided. Administration charge of $20 apply.

All refunds will be forwarded by cheque.

Full fee applies when payment is made by a third party.

Concession fees, if applicable to selected course, are available to holders of:

~ Health Care Card

- Pensioner Concession Card

~ Seniors Card

ACFE funded courses - other concessions may apply. Please enquire on enrolment.

Sandybeach Centre collects information when you apply or register interest to be a participant, the parent or guardian of a participant or a paid or volunteer member of staff. This information enables us to provide the services you require, provide information about our activities and meet legislative and funding body requirements. All organisations are bound by Privacy legislation.

We are committed to protecting the confidentiality of your record and we treat your information in the strictest confidence and store it securely.

Under the Privacy Act you have the right of access to personal information we hold about you. Where there is a cost incurred in copying and retrieving documents this cost may be passed on to you. If this information is incorrect, you have the right to require us to amend the information.

Sandybeach Centre makes every effort to ensure that the information we provide is correct. We reserve the right to cancel or change course days, times, locations, fees and tutors when necessary.