ABN: 39 853 867 516 Registered Training Organisation No. 4069
Things you should know about us
We care about your opinion of us and whether we are meeting your needs. As part of our service to you we have developed and documented many policies, including the following:
- Privacy
- Client rights and responsibilities
- Waiting list
- Complaints
- Refusal of service (for clients who are offered service, but refuse it)
If you would like more information about these policies and procedures, please contact us.
Cancellation by Sandybeach Centre
A full refund is made if a course has to be cancelled by Sandybeach Centre.
Fee for Service Courses – Cancellation by the Student
- Refund and/or transfer will only be considered if at least 7 days (five working days) notice is given before course commencement date. In these instances an administrative charge of $20 will apply.
- Notification received by Sandybeach Centre less than 7 days (five working days) of the course commencement date – No refund of fees or transfer of enrolment.
- Government funded places – conditions apply, see below.
Government Funded Places – Cancellation by the Student
Refunds for these places will be in line with government requirements. Please note new regulations as of 2010.
- If a student withdraws, in writing, at any time up until 4 weeks after the scheduled course commencement date, Sandybeach Centre will refund the tuition contribution paid less minimum charge, F – $50; C – $105; B – $120 and pro rata any other fees and charges paid.
- If a student withdraws, in writing, at any time up until 4 weeks after the scheduled course commencement date, for the purpose of taking up a place at another educational institute, Sandybeach Centre will refund the full tuition fee and any other fees and charges. Evidence of enrolment must be provided.
- If a student withdraws from only part of their enrolment, only the applicable portion of tuition and material fee will be refunded.
Child Care – Cancellation by Parent
Refunds will only be provided when minimum 2 weeks advance written notice is provided. Administration charge of $20 applies.
All refunds will be forwarded by cheque.
Eligibility for Government funded places
To be eligible for a Government funded place, a student must be an Australian citizen, or a holder of a permanent visa, or a holder of a Special Category Visa (sub class 444), or an East Timorese asylum seeker, or a holder of a Temporary Protection Visa.
Students who do not meet the above criteria, contact us for further information.
Concessions may available to holders of:
- Health Care Card
- Pensioner Concession Card
- Veterans Gold Card
Other Sandybeach courses
Concessions on many Sandybeach fee-for-service courses are available to holders of
- Health Care Card
- Pensioner Concession Card
- Seniors Card
Note: For both Government funded places and Sandybeach fee-for-service courses, a full fee applies when the cost of tuition is being met by a Commonwealth Government Agency or by an agency participating in a Commonwealth program or initiative, eg a Job Network.
GST
We have an obligation to collect GST on behalf of the Australian Taxation Office, where applicable. Some of the courses and activities offered by Sandybeach Centre are subject to GST and have been priced accordingly.
Privacy Statement
Sandybeach Centre collects information when you apply or register interest to be a participant, the parent or guardian of a participant or a paid or volunteer member of staff. This information enables us to provide the services you require, provide information about our activities and meet legislative and funding body requirements. All organisations are bound by Privacy legislation.
We are committed to protecting the confidentiality of your record and we treat your information in the strictest confidence and store it securely.
Under the Privacy Act you have the right of access to personal information we hold about you. Where there is a cost incurred in copying and retrieving documents this cost may be passed on to you. If this information is incorrect, you have the right to require us to amend the information.
Disclaimer
Sandybeach Centre makes every effort to ensure that the information we provide is correct. We reserve the right to cancel or change course days, times, locations, fees and tutors when necessary.